Presso Smartshot - Soft Teal
Presso Smartshot - Soft Teal
Presso Smartshot - Soft Teal
Presso Smartshot - Soft Teal
Presso Smartshot - Soft Teal

Presso Smartshot - Soft Teal

Sale price$179.00 USD

Forget getting the coffee grind and tamping just right, the Presso eliminates the need to flex barista skills. Just spoon in coffee ground to espresso-fine or cafetierre-coarse and squeeze down the lever arms. Don’t turn to Nespresso or Keurig when you can go one better, have a free choice of coffee, and be planet friendly. Stored and shipped directly from within the USA

No Electricity

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Customer Reviews

Based on 81 reviews
69%
(56)
14%
(11)
7%
(6)
2%
(2)
7%
(6)
90.5
100.0
A
Andrew Gimm
Disappointing Experience with ROK Presso Smartshot and Poor Customer Service

I purchased the ROK Presso Smartshot hoping for a reliable, eco-friendly manual espresso maker, but my experience has been nothing short of frustrating. While the machine's design is sleek and the concept of a manual espresso maker is appealing, the functionality fell short, and the customer service has been a complete letdown.
Several months ago, I noticed the bayonet broke, which caused the portafilter to unwind during use that leads to messy brewing process. I promptly contacted ROK's customer service to request a replacement bayonet. It seemed like a straightforward fix. However, Its been 4months, and I'm still waiting for the replacement part. Despite multiple follow-ups, I've received vague responses, delayed promises, and no clear timeline for when the part will arrive. This lack of communication and follow through is unacceptable, especially for a product price at $179.
On top of that, the Smartshot itself has issues that make it less user-friendly than advertised.
Overall, the ROK Presso Smartshot has been a letdown due to its performance issues and the company's failure to address my replacement request in a timely manner.
I wouldn't recommend this to anyone looking for a reliable espresso maker or a company that stands behind its products.
Save your money and look elsewhere unless you want to use it for decoration.

Dear Andrew,
It’s disheartening to read your review. It’s certainly not the customer service we aim to offer. I checked our records and see that we offered you a free part 3 months ago but somehow the transaction was not completed. It’s possible that our email was sent into a junk folder. Anyway, we have just shipped you two replacement bayonet rings (as you requested) so you can get your machine up and running again. Please get back to us if you have further issues so we can find a solution for you.

B
Blake
Easy to use

Easy to use,makes a really smooth and rich expresso
Super pleased

Z
Zachary
I think It's better than the old one

I like it

M
Michael Anderson
Good product - waiting on customer service

I am enjoying my Presso Smartshot, but I sent an email about a defective bottomless portafilter and am waiting on a response. Once I get a response my review would be five stars.

K
Karen Merrell
No more Nespresso. No more fear.

I have been afraid to try espresso at home, but I wanted to end the Nespresso coffee that I have had for about 15 years. After watching hours of YouTube videos, I decided the next logical step was the ROK. At first, I was doing it poorly, but I think I am finally getting the hang of it. I love the teal ROK. It looks great on my counter and, thanks to the learning curve it has provided, I may eventually add an espresso machine. I actually went to a coffee shop and ordered a cappucino, just to remember how one should taste. It was awful. Now, I appreciate the ROK even more as the drinks I am making at home are sooo much better. This nifty little gadget will go with me to our camper and maybe when I travel. This is such a clever device. Thanks for making it possible for my to have a good espresso in a small town in the middle of nowhere.

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